Warranty

At Mila Brush, we provide the best shopping experience and after-sale services. We provide a 1-year warranty from the date of purchase on the receipt in case of any manufacturing defects.

Repair Steps:

  1. Send a picture or a video of the product by the problem and you will be contacted by one of our customer service representatives to make a request to issue a bill of lading within 48 hours.
  2. After receiving the bill of lading number from the customer service department, head to the nearest DHL branch and hand in the product.
  3. The product is inspected by the Warranty and Maintenance department.
  4. After the repair process, one of our customer service representative contacts the customer to send back the repaired product.
  5. The repair process by the Warranty and Maintenance department takes 14 days from the purchase date of receiving the product.

Terms of Repair:

  1. Do not remove the serial number label on the product or box.
  2. The product must be in its original condition, without any exposure to normal wear or tear to the material, deteriorations or accidents resulting from malicious or negligent acts.

Disclaimer:

  • After warranty has expired, which is after one years of purchase, the customer bears all expenses (maintenance + shipping).
  • The maintenance fees is decided by the Repairs department.

*Terms and conditions apply.