1. General Terms

Returns and exchanges are accepted under the conditions outlined in this policy.
Products must meet the specified requirements for eligibility.

2. Timeframe

Returns: Accepted within 14 days of the purchase date.
Exchanges: Accepted within 30 days of the purchase date.

3. Conditions

For Returns:
1. Products must be unused, in original packaging, and in resellable condition.
2. Return shipping costs are covered by the customer unless the product is defective.
3. Non-returnable items:
Personal hygiene products.
Custom-made items.
Opened or used electronic products.
For Exchanges:
1. Exchanges are provided for defective or damaged products at no extra cost to the customer.
2. Proof of purchase must be provided for all exchanges.
3. If the same product is unavailable, the customer may select a replacement or request a refund.
4. Process
Return Process:

1. Submit a Request:

Contact [email protected] with your purchase details.

2. Approval and Inspection:

Returned items are inspected, and refunds are processed within 7-10 business days if approved.

3. Shipping:

Products must be shipped to the provided return address.
Exchange Process:

1. Submit a Request:

Email [email protected] explaining the reason for the exchange.

2. Approval and Processing:

Approved exchanges will be shipped within 5-7 business days after receiving the product.

3. Shipping Costs:

Shipping costs for defective products are covered by the company. Otherwise, the customer is responsible.

4. Contact Information

For questions about returns or exchanges, reach us at: